UGI Utilities, Inc. has achieved a significant milestone by being named to Escalent's 2024 Customer Champions list, a testament to its leadership in customer engagement in the utility industry. This accolade is part of the Cogent Syndicated Utility Trusted Brand & Customer Engagement™: Residential study, which surveyed 59,377 residential customers across 142 U.S. utilities, including electric, natural gas, and combination providers. UGI's recognition underscores its dedication to fostering strong customer relationships and excelling in areas such as community goodwill, communication about system improvements, and energy-saving programs.
Suzanne Haggerty of Escalent pointed out the consistent performance of Customer Champions like UGI, noting their ability to maintain high customer service standards even during challenging times. Dan Adamo, UGI's Vice President of Customer Relations, highlighted the company's mission to deliver safe, reliable, and affordable energy services, emphasizing the importance of customer service in achieving this goal. Serving over 740,000 customers across Pennsylvania and Maryland, UGI's inclusion in the list is a notable achievement given the diversity and scale of its operations.
Escalent's recognition serves as a benchmark for the utility industry, signaling the value of customer-centric approaches in addressing modern challenges such as infrastructure upgrades and environmental concerns. For UGI customers, this recognition is a reassurance of the company's commitment to meeting their needs and enhancing their experience. More information about UGI's services and initiatives can be found by visiting https://www.ugi.com.
