Dan Longton, CEO of HRgems, Inc., has authored a new book, 'Waiting Tables? Make More Money!', designed to assist restaurant servers in enhancing their service to increase their tips. The book, based on interviews with numerous business diners, targets servers aged 18-30 in table service establishments, providing actionable advice throughout the service cycle.
The strategies in the book emphasize a positive attitude, anticipating customer needs, handling special requests, and tailoring communication to different customer types. These approaches aim to create more enjoyable dining experiences, potentially leading to higher tips for servers and improved satisfaction for customers and restaurants.
Longton's background in the hospitality industry, including his role at HRgems, Inc., which has evaluated over 8 million hospitality job seekers, adds depth to the book's insights. His extensive travel and interviews have equipped him with a broad understanding of what drives customer satisfaction and tipping behavior.
Released during the hospitality industry's recovery from the COVID-19 pandemic, the book arrives at a critical time. Restaurants striving to enhance service quality may find 'Waiting Tables? Make More Money!' a useful tool for staff training and service improvement.
For servers, the book's techniques could significantly impact their earnings, especially in an industry where tips often supplement low base wages. By fostering better dining experiences, servers may see an increase in tips and job satisfaction.
Available at major retailers like Amazon, Barnes & Noble, Apple Books, and Target, the book has been recognized on Franklin Publishers' 2024 must-read list. More details can be found at https://waitingtablesmmm.com/.
As the restaurant sector adapts to changing dynamics, 'Waiting Tables? Make More Money!' could be instrumental in helping servers excel in their roles, enhancing both their career prospects and the dining experience for customers.
