Text, a global leader in B2B text communication solutions, has been awarded its fifth patent by the United States Patent and Trademark Office (USPTO), a milestone that underscores its innovative edge in the communication technology sector. The patent covers a novel system and method that seamlessly integrates asynchronous communication channels with real-time communication within a single platform, addressing a critical need in today's digital communication landscape.
Konrad Kruk, Head of Widget and the patent's author, highlighted the technology's ability to meet diverse communication needs. USPTO This innovation allows users to effortlessly switch between messaging and live conversations without the hassle of changing platforms, thereby improving communication efficiency and user experience. The system's design also ensures that important messages are not missed, enhancing accessibility for both businesses and their clients.
Beyond improving communication flow, the patented technology offers significant advantages in record-keeping, a vital aspect for legal compliance and reference. Its scalability and flexibility make it adaptable across various industries, promising to revolutionize customer service, remote work, and collaborative projects. Katarzyna Rogowska, head of Text's legal department, emphasized the patent's role in reinforcing the company's status as a technological innovator, particularly in enhancing online communication.
Text, formerly known as LiveChat, has a strong presence in the global market, with its products like LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget serving thousands of companies worldwide. This new patent not only solidifies Text's position as a leader in communication technology but also signals its commitment to pioneering solutions that meet the evolving needs of digital interaction. As the demand for integrated and efficient communication solutions grows, Text's patented technology is poised to set new standards, offering a glimpse into the future of seamless, context-aware communication.
