Zingly.ai, recognized as one of the Top Ten Contact Center Technologies of 2024, has announced the addition of Pat Oldenburg as Chief Marketing Officer and Gary Chan as Chief Revenue Officer to its leadership team. This strategic move is designed to bolster the company's market position and accelerate growth in the competitive customer experience sector. The appointments come at a pivotal moment as the industry shifts towards customer-facing CX and AI experiences, emphasizing the need for innovative solutions that deliver real returns on AI investments.
Gary Chan, with over 12 years of leadership in financial services and SaaS sales, will lead Zingly.ai's go-to-market strategies, sales, and market expansion efforts. His experience at companies like EasySend and Glia, where he played a key role in digital customer service innovations, positions him to address the current challenges in customer service and acquisition strategies. Chan highlights the importance of rethinking traditional approaches in light of the imbalance between agents and consumers and the pressures of cost and inflation.
Pat Oldenburg brings more than 20 years of enterprise and cloud software marketing experience to his role as CMO. His previous leadership roles at Motive, ServiceMax, and Five9, among others, equip him to drive Zingly.ai's marketing strategy, focusing on establishing the company as a leader in the CX category. Oldenburg points to the rapid evolution of customer behavior and the rise of generative AI as critical factors necessitating a fresh approach to customer experience strategies.
The expansion of Zingly.ai's leadership team underscores the company's commitment to innovation in the customer experience industry. By integrating GenAI, human interaction, and data analytics, Zingly.ai aims to offer scalable, personalized solutions that meet the demands of businesses across various sectors. The company's recognition in the Top Ten Contact Center Technologies of 2024 list further validates its approach and potential to influence the future of customer experience. For more information on Zingly.ai's solutions, visit https://www.zingly.ai.
