SharedXpertise Media, the publisher behind HRO Today magazine and HRO Today Global, has recently announced the HRO TodayTotal Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™. This significant release is grounded exclusively on feedback from users of the services rated, ensuring an impartial evaluation of leading providers in the total workforce solutions (TWS) sector. Since 2018, HRO Today has incorporated a specific segment in its managed service program (MSP) and recruitment process outsourcing (RPO) surveys to assess providers' TWS offerings. By aggregating responses from organizations that employ the same provider for both contingent and full-time employee requirements, HRO Today has amassed a detailed dataset to rank the premier TWS providers.
The methodology underpinning the Baker's Dozen Customer Satisfaction Ratings™ aligns with HRO Today's other esteemed rankings. The final ranking is derived from an analysis of outcomes across three key subcategories: service breadth, deal size, and service quality. HRO Today utilizes a predefined algorithm that assigns weights to questions and categories based on their significance, guaranteeing a statistically sound and dependable result. Although HRO Today acknowledges that its methodology is not the sole viable rating program available, the publication stands by its statistical validity. The TWS Baker's Dozen Customer Satisfaction Ratings™ are designed to furnish companies with critical insights as they navigate their next request for proposal (RFP) process for all-encompassing talent management solutions.
Recognized as a trusted voice in the HR industry, HRO Today and HRO Today Global deliver unmatched reach and content depth through their magazines, online portals, research, e-newsletters, events, and social networks. HR professionals frequently depend on HRO Today's Baker's Dozen rankings when choosing HR service providers, rendering these ratings an essential tool for making well-informed decisions. For more information on the methodology and results, visit https://www.hrotoday.com.
