Impact Networking LLC has appointed Tracy Garcia as Chief Client Strategy Officer, effective September 2, 2025, representing a significant commitment to enhancing client experience and service delivery. Garcia brings over 20 years of expertise in client experience, service delivery, and strategic account management to the role, with a proven track record of driving measurable outcomes while building strong customer relationships.
In her new position, Garcia will lead the company's client strategy initiatives with a focus on retention, service excellence, and aligning operational innovation with customer needs. Her appointment is part of Impact's broader strategy to establish itself as the preferred national partner for comprehensive business management services. Garcia emphasized the importance of understanding client businesses and how technology impacts their workflows, stating this approach leads to better experiences, stronger growth initiatives, and overall satisfaction.
Chief Executive Officer Mike Lepper noted that Garcia's appointment reflects the company's increased investment in client experience, describing her as the right leader to elevate this priority. Her ability to unify teams, optimize service delivery, and create value makes her a valuable addition to the executive leadership team. Garcia's goal is to create a client experience that is predictable, consistent, and excellent, setting new standards for customer-first growth in the industry.
Impact Networking, a national managed service provider founded in 1999, offers managed IT, cybersecurity, AI consulting, marketing, and print services to businesses through its website at https://www.impactmybiz.com. The company employs over 800 experts and supports businesses from more than 20 locations nationwide, helping organizations compete at the highest levels of their industry by providing essential technology, expertise, and resources.
