Item by Item (IBI), a leading provider of Microsoft Dynamics 365 training, has launched Copilot for D365 Supply Chain Training, a new module focused on AI capabilities within enterprise supply chain applications. This training supports Microsoft's vision of embedding artificial intelligence directly into business software to enhance how supply chain professionals work. The module covers several key AI features now available in D365 Supply Chain, including Copilot Sidecar, which acts as a conversational assistant allowing users to interact with the system through natural language without leaving their workflow.
The training also addresses Embedded Summarizations that provide contextual insights within supply chain modules, AI-Driven Agents that automate repetitive tasks and interpret data, and AI-Powered Pages and Workspaces that organize and summarize information for quick review. According to Elif Item, CEO of Item by Item, this training helps users take full advantage of embedded AI features, describing Copilot as a new way of working rather than just a tool. The training aims to ensure users can confidently apply these AI capabilities in real-world supply chain scenarios.
This release completes IBI's platform additions for 2025, following a year of rapid growth in content and training offerings across D365 products. As organizations increasingly adopt AI, IBI focuses on delivering practical, role-based training to drive adoption and impact. The company offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform. Their resources include over 1,300 micro-courses, 90+ learning paths, and 220+ assessments covering various business functions. More information about their training offerings is available at https://www.itembyitem.co.
The importance of this training module lies in its direct response to the growing integration of artificial intelligence in enterprise software. As supply chains become more complex and data-intensive, AI capabilities offer significant potential to improve efficiency, reduce errors, and enhance decision-making. However, these benefits can only be realized if users understand how to effectively utilize the technology. IBI's training addresses this critical gap by providing structured education on specific AI features within a widely-used business platform.
This announcement matters because it represents a strategic move to bridge the gap between AI technology availability and practical user competence. Many organizations invest in advanced software features but struggle with adoption due to insufficient training. By focusing on role-based, practical instruction for AI tools within D365 Supply Chain, IBI helps ensure that businesses can translate technological investment into tangible operational improvements. The training's emphasis on real-world application scenarios is particularly significant, as it moves beyond theoretical knowledge to address the specific challenges supply chain professionals face daily.
The implications of this launch extend beyond immediate training benefits. As AI becomes more embedded in business processes, the ability to effectively use these tools will become a competitive differentiator for both individuals and organizations. IBI's initiative contributes to building a workforce that is better equipped to leverage AI for supply chain optimization, risk management, and strategic planning. This aligns with broader industry trends toward digital transformation and data-driven decision-making, positioning trained professionals to lead in an increasingly automated business environment.
