Bandwidth Inc., a leader in cloud communications, has been recognized with two prestigious Gold Stevie Awards, celebrating its excellence in customer engagement and service innovation. These awards, chosen from a pool of over 2,100 nominations across 45 nations and territories, highlight Bandwidth's unwavering commitment to enhancing customer experiences. The company's innovative strategies and customer-focused initiatives have set a benchmark in the telecommunications industry.
The first Gold Award was bestowed upon Bandwidth for the Best Customer Engagement Initiative, specifically for its Reverb24 customer conference. This event successfully united more than 1,400 participants, both in-person and virtually, fostering a unique platform for engagement and collaboration. Stevie Award judges commended the conference for its flawless execution and the significant value it provided to attendees, marking it as a standout initiative in the industry.
Additionally, Bandwidth was honored with the Gold Award for Innovation in Customer Service. This accolade recognizes the company's customer success team for their development of custom automation tools. These tools have dramatically improved response and resolution times for enterprise customers, showcasing Bandwidth's forward-thinking approach to customer service. Judges lauded the initiative as a pioneering effort that serves as a model for support and operations teams worldwide.
These awards are a testament to Bandwidth's dedication to maintaining customer-centric operations, as evidenced by its impressive 99 percent customer retention rate and its consistent recognition as a G2 Leader in Communications Platform as a Service (CPaaS) for 26 consecutive quarters. The company's around-the-clock support model further distinguishes it in the competitive telecommunications sector.
CEO David Morken reflected on the significance of these awards, stating they embody the company's mission to place customer needs at the forefront of its operations. This recognition not only underscores Bandwidth's innovative approach to enterprise cloud communications but also its ability to deliver superior service in an ever-evolving technological landscape. For more information on Bandwidth's achievements and services, visit https://www.bandwidth.com.
