The collaboration between Hyro and Cisco introduces an intelligent, conversational call-routing system designed to tackle the inefficiencies of traditional healthcare contact centers. This innovation promises to significantly reduce hold times and improve the accuracy of connecting callers to the right specialists or live agents, addressing critical needs in patient experience and operational efficiency.
Israel Krush, CEO & Co-Founder of Hyro, highlights the partnership's potential to redefine healthcare contact centers by leveraging responsible AI to streamline operations and enhance patient interactions. The solution's scope includes automating a variety of tasks such as appointment scheduling and IT support, freeing up live agents to handle more complex issues.
A standout aspect of Hyro's platform is its ability to integrate securely with existing healthcare systems like EHRs and CRMs, enabling personalized and accurate patient interactions based on real-time data. This capability ensures a secure and customized experience for each caller, a critical factor in healthcare communications.
Early adopters like Intermountain Health have seen remarkable improvements, including an 85% reduction in call abandonment rates and a 79% improvement in response times. These outcomes underscore the solution's potential to not only enhance operational efficiency but also deliver substantial cost savings and ROI for healthcare providers.
The broader implications of this technology are profound. As healthcare systems nationwide grapple with staffing shortages and rising patient demands, the adoption of AI-powered assistants in contact centers could herald a new era of healthcare delivery. By improving communication efficiency and patient support, this innovation has the potential to elevate health outcomes, reduce costs, and increase satisfaction across the industry.
For more information on how Hyro is transforming healthcare communications, visit https://www.hyro.ai. Discover Cisco's contributions to this partnership at https://www.cisco.com.
