The Australian motor insurance industry witnesses a transformative development with AAMC's introduction of the Intermediated Motor Team (IMT) framework, a first-of-its-kind initiative in the country. This innovative model is set to redefine motor claims handling by ensuring expert intervention from the moment an accident occurs, addressing longstanding gaps in the industry.
Established in 2002 by Steve Chapman and Simon Manolaros, AAMC has emerged as a nationwide leader in motor vehicle accident management. The company's latest offering, the IMT framework, is a testament to its commitment to operational excellence and its vision to provide structured, consistent services across the Australian motor insurance sector.
The IMT framework is designed to initiate expert intervention from Day Zero, streamlining the claims process for all stakeholders involved in a motor vehicle accident. This proactive approach is a significant departure from traditional methods, where policyholders often faced the daunting task of managing repairs and business interruptions alone post-incident.
Under the IMT model, AAMC assumes control of all accident management activities immediately after an incident. This includes damage triage, communication facilitation, repair estimates assistance, and the commencement of the assessment process. The emphasis on early intervention and proactive management aims to expedite claim progression, minimize delays, and enhance stakeholder satisfaction.
For brokers, the IMT framework enhances their insurance offerings by enabling a high-quality, best-practice claims capability. This ensures clients receive immediate support during critical times, mitigating costs, identifying damage early, and engaging with repairers and third parties proactively for a smoother claims process.
The transparency afforded by the IMT framework ensures all parties have clear visibility of the claim's status and next steps, fostering higher satisfaction among brokers, insurers, and clients alike. AAMC's dedication to delivering top-tier outcomes is evident in its team of experienced motor loss assessors and customer service representatives.
The IMT framework's introduction is particularly noteworthy in the context of Australia's fragmented motor assessing industry. AAMC's nationwide approach and consistent service delivery set a new industry standard, moving beyond the limitations of small, localized providers.
As the largest provider of specialist accident management and assessing services in Australia, AAMC continues to innovate, offering comprehensive solutions that include customer interaction centers, damage reinstatement suppliers, and in-house assessors and technical experts. The IMT framework represents a significant milestone in motor vehicle accident management, promising to shape the future of motor insurance claims management in Australia.
For more information on AAMC's services, visit https://www.aamc.com.au.
