Boston-based IT consulting partner iuvo announced it is among the first companies globally to earn Microsoft's new Support Services designation, a recognition that publicly validates partners with demonstrated excellence in delivering high-quality support across the Microsoft Cloud. Launched at Microsoft Ignite 2025, the Support Services designation recognizes partners who meet rigorous standards for support capability, customer satisfaction, operational excellence, and proven performance.
According to Microsoft's program documentation available at https://learn.microsoft.com/en-us/partner-center/support-services-designation, designated partners must pass a stringent, third-party audit of support capabilities and processes, support staff expertise, customer satisfaction programs, and case performance metrics, including the ability to minimize escalations to Microsoft. To achieve this recognition in the first wave, iuvo demonstrated exceptional performance across all criteria, reinforcing its reputation as a strategic, high-touch partner for Microsoft 365, Azure, and multi-cloud environments.
"It's an incredible honor and a validation of the work we've been doing for years," said Bryon Beilman, President & CEO at iuvo. "Being among the first globally shows that iuvo is not just keeping pace with industry standards; we're helping set them. It reflects our relentless focus on excellence and innovation in IT support." This new designation signals to the market that iuvo consistently delivers a level of support recognized by Microsoft as exceptional.
Microsoft describes designated partners as those able to provide elevated support, priority escalation paths, and exceptional customer experience, benefits that directly translate into reduced downtime, faster resolutions, and more resilient operations for end customers. "Clients can feel assured that they're working with a partner recognized by Microsoft for delivering the highest level of support," said Beilman. "This designation means faster resolutions, deeper technical expertise, and a proven ability to handle complex environments. It's a clear signal that their business is in capable hands."
Earning the designation required meeting strict prerequisites, including prior Solutions Partner designations, CSP authorization, and existing advanced support plans, followed by rigorous audits and validation. Beilman attributes iuvo's early achievement to the strength of its team and proactive approach to anticipating issues rather than simply reacting to them. This designation comes at a pivotal time as organizations demand faster, smarter, and more personalized support from their technology partners.
"Customer expectations have evolved. They want faster, smarter support," Beilman said. "This designation reflects that shift and ensures businesses know exactly which partners deliver at that level." For businesses served by iuvo, this means quicker access to advanced resources, priority escalation paths, and solutions that minimize downtime. The designation also enables customers to identify high-performing support partners through public Microsoft badging, creating a clear differentiator in a crowded marketplace where organizations increasingly rely on cloud performance, operational continuity, and secure digital experiences.
