Intershop Communications AG reported total revenues of EUR 33.3 million for the financial year 2025, a decrease from EUR 38.8 million in the previous year. While service revenues and license and maintenance revenues declined, revenues from the strategically important cloud business remained steady at EUR 20.5 million, matching the previous year's level. The share of cloud revenues in total revenues increased significantly to 62%, up from 53% in 2024, indicating a fundamental strategic shift in the company's business model toward recurring revenue streams.
Earnings before interest and taxes (EBIT) were EUR -2.8 million, compared to EUR 0.1 million in 2024. This result was primarily impacted by a complex major project in the service segment that required significant resources, though the project was successfully accepted in early February 2026. Incoming cloud orders rose by 9% year-on-year to EUR 21.7 million, driven primarily by new contracts signed in the fourth quarter. Cloud ARR (annual recurring revenues) remained steady at EUR 20.1 million as of the reporting date, providing stability amid broader revenue fluctuations.
The company's license and maintenance revenues decreased to EUR 6.4 million as a direct result of the strategic focus on the cloud business. Service revenues dropped by 29% to EUR 6.3 million, primarily due to the complex major project that required more resources than originally planned. However, the partner-first strategy launched in 2024 began to have an impact, as implementation of new projects was increasingly transferred to the partner network, potentially reducing future service revenue dependency while expanding market reach.
Operating expenses and income were down slightly by 1% to EUR 17.5 million, while R&D expenses rose by 8% to EUR 7.2 million, reflecting continued investment in platform development. Sales and marketing expenses declined 15% to EUR 6.3 million. Other operating expenses included one-time expenses for personnel reduction measures totaling EUR 0.9 million, which are expected to drive efficiency improvements in the medium term. As of 31 December 2025, Intershop employed 224 people worldwide, down from 261 the previous year, indicating substantial organizational restructuring.
Markus Dranert, CEO of Intershop Communications AG, stated that the financial year 2025 was defined by operational and structural changes. "With the continued technological advancement of our platform into an agentic B2B commerce solution, the implementation of our partner-first strategy, and the sustainable reduction of our cost base, we have laid important foundations for the company's future development," Dranert said. The Supervisory Board extended Dranert's contract as CEO until 31 March 2029, focusing on continuity and long-term strategic perspective, as detailed in the original release.
For the financial year 2026, Intershop expects incoming cloud orders and net new ARR to remain at the previous year's level. The company forecasts a slightly lower percentage decline in revenues compared to the previous year. Thanks to its improved cost base, Intershop expects a balanced operating result (EBIT). The full consolidated financial statements will be published in mid-March 2026, with all current financials being provisional pending completion of the statutory audit. This strategic repositioning toward cloud-based solutions represents a critical adaptation to evolving market demands in the B2B commerce sector.
